We have been bringing our vehicles to this location for a couple years now. Basic services, oil changes, tire rotations etc and never had any issues. We set our online appointment up over a week ago and never got a confirmation but it wasn't the first time so no big deal. Called on our way there to just check in and the woman who answered tells us they "don't do appointments on Sundays" and they're "online appointment thing is kind of messed up" . Okay, fine, probably something you should look into sooner than later but whatever. Asked if we can still get in since we are leaving for a small trip tomorrow morning, she says yeah they should and then proceeds to tell me they won't take the coupons we get on our phones, they have to be printed. I asked why that was since they(meaning the COMPANY) has always taken them or just put them in on their own without even seeing them. She said, and I quote, "well, THEY'RE NOT HERE, *insert snotty condescending tone* and if we got audited it could be bad". Really?! Okay cool...you do you sweetheart, click. Got my oil changed and tires rotated within a half hour after this at a sister store that we will now frequent. Oh, and they just pulled the coupons up in the system and attached them...as usual. ????????
They are very knowledgeable and explain things well, while showing it to you. Mark was awesome!! I highly recommend their services.
Flat tire at the mall. Stopped to see if they could put air in the spare I put on and they were very helpful so went in to check on getting a tire 2 hours before closing. They were busy and had mutiple people ahead of me but they said they would get new tires on before they closed. They even put the spare back in place for me.
The staff was very curtious helpful & understanding willing to do what needs to be done for the customers satisfaction !!!
Less than a week ago I had a brand new tire put on at another Firestone. As soon as I got on the expressway the new tire was giving me trouble. Somehow I made it to Merriville, and they took me right away. I appreciated the quick service and the thorough check of the rest of my tires as well.
