I've been sitting here for 2.5 hours and all I'm trying to do is give them my business by switching to their network. Probably the most pathetic experience I've had inside of a business in 10+ years. Update - Total of 4.5 hours spent. They sent me home without my network working so I'm sitting here with no service now. Big district managers came in while I was there. Never once asked how things were going, the store managers and districts just stood around and BSed offering no assistance what-so-ever. The regular employees there are cool but the managers use a lackadaisical buddy buddy approach while not actually do anything to help the situation. Trust me. Don't waste your time. After all, I had 4.5 hours to sit and observe this business while they didn't and still haven't helped me. I'd give this place negative stars if I could. Nice generic response Bro.
I had Brandon help me earlier today. It was a weird complicated issue with my trade in for my new iPhone and he fixed it and we were in and out in under 20 minutes! It was a great and I know he’s going to do great things there! Super friendly funny and helpful!
Came there to get my uncle's phone repaired. The staff there (thanks especially to Jawad) was very friendly and helpful with a difficult situation about the accounts, and they helped fix both his phone and the charging issues it was having
????Make an appointment! Don't bother calling the phone number... No, joke! You'll just be put on hold, transferred, put on hold again... Only to have two (2) automated voices stating to check a text message for 4 and 1/2 minutes alternating in a repetitive annoying fashion. ???? Before calling "the store" I searched the website for an appointment. Another pointless runaround, just another layer of avoidance to have a technical support question go unanswered. Only useful interaction, with this review, is to inform you that there is no other authorized dealer outside of the NWI area that is better resourced & equiped to handle customer related inquiries. It is in your best interest to have you wallet ready for a new purchase. As the in-store sales team is in the service of selling new devices. Don't worry, the sales solution comes as soon as your willingness to resolve a technical support issue(s) or problem is completely fatigued. ☺️ Funny how you can't conversate with a telecommunications representative from telecommunication company in regards to telecommunication technical support of services. ???? But, try the app... because it should be your first option. Not last...hahaha...Go luck.
