Been going to dr a and dr c for 16 yrs . I am a scaredy cat at the dentist. Both are gentle and caring! Dr a works with me on my fears and has major patience with me. Staff has always been friendly and caring. Only trust them in my mouth.
They removed a tooth & left a piece of the tooth in my mouth. VERY Rude customer service , I was on hold for more than 45 minutes when I made my appointment & when I would call back the hung right up on me
I called to schedule an appointment for a gum evaluation and the receptionist couldn't have been any more rude. I found A & A Dental Center on my insurance provider's website. When I informed A&A of who my insurance provider was, I was told that they never heard of them before and that I would need to obtain a provider number. I called my insurance provider and was instructed to have A&A call them to square away the details. When I called A&A back I was very rudely told that "I don't know anything about that provider". It's a real shame to basically be denied medical service because a receptionist is ignorant of my insurance provider and would not take the few minutes to call my provider to get any information needed.
We travel almost 2 hours to this dentist office. The front desk staff are rude. Dr. M.K. doesn't have his employees accept responsibility for their actions. The ladies at the front desk won't answer the phone for 30 minutes at a time. You can set a specific appointment and all your needs are not met simply because the front desk made a mistake and now the customer has to suffer the consequences. It's ridiculous. We ONLY decided to support Dr. M.k. because of my moms but not anymore. We drove out to the office a couple of times and had to turn around because we were given incorrect information. The other dentist is cool very down to earth respectful etc. It's important to respect people's space, marriage, money & time. You don't get a pass just because you're a dentist! Smh. Respect is important. Time is precious. Patience is a virtue.
I’ve been going to A&A for about 6-7 years now. The staff has always been helpful and informative about what I need. They’ve shown me the best solutions for my situation and also have made sure I understand exactly what’s happening during my treatment plan. I definitely would recommend A&A.
